Refund policy

Refund & Return Policy

At Nahleh, we want you to shop with absolute confidence. If you are not completely satisfied with your purchase, we are here to help. Our return process is simple and transparent:

• Returns for Unused Products: You may return any unused product in its original, unopened packaging. For these general returns, the value of the product will be refunded, and you will only be responsible for covering the delivery fee.

• Inspect Upon Delivery: For your peace of mind, you are welcome to inspect your items while the delivery representative is present. If you decide you do not want the product, you can hand it right back to the driver on the spot. You will only need to pay the standard delivery charge.

• Incorrect Orders: If you receive a product that is not what you ordered, you are fully entitled to return or exchange it. Just let us know, and we will make it right!

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How to Request a Return: To initiate a return after the delivery has been completed, simply contact our customer support team at hello@nahleh.net or reach out via WhatsApp at +962780180996, and we will guide you through the process.